Loyal Customer Testimonials Thumbnails - Zyber

Over the years, Zyber has helped hundereds of businesses get online with great websites and online tools. Retaining strong relationships with these clients means that we have kept their loyalty and repeated business.

We know how important it is for you to keep your followers loyal and loving you. So here is a short guide on how you can do just that – while getting the attention of new customers along the way.

Understand Your Clients

First of all, get to know the businesses you work with. Take interest in your audience and make sure to brew their cup of tea. Be knowledgeable about their social presence, and what kind of websites they like to help serve them an appropriate product. Understand the demographic of your clients and ensure that your business is available to them, when they have relevant questions or are looking for your service.

Appreciate What They Have To Say

It’s a fact that everyone wants to feel appreciated. Treat clients like they are one-in-a-million, because they are!

The best way to do this is to create dialogue that gives you the opportunity to get to know your followers better (as above). Understand where your cusomer is as a business, and where they want to be. Then deliver them value by directing your services in a manner that will help them achieve their goals.

Make sure that you speak to your clients about the things that matter to them. Having a strong social relationship with clients will in turn help gain their loyalty. Make conversations a two-way street – if you take the time to listen, your clients will be more receptive to listen when you want to speak about your business.

Give Them A Reason To Make A Commitment To Your Business

If your goal here is to establish a long term customer relationship, then your outstanding service should extend beyond your initial meeting.
– Build up trust and value by repeatedly showing your clients your ability to deliver.
– Ensure you set expectations with clients to minimise any scope related dissapointments.
– Be upfront with what you can do for your clients – they will always appreciate your honesty.
– Be proactive and constantly improving, any recommendations should be made with their businesses success in mind.

Keep the Spark Alive

The only way that you can do this is to keep trying to impress your audience. Demonstrate the value of their ongoing commitment to your brand. Keep clients in the loop of any opportunities that arise which could be useful to them. Use regular communication channels like newsletters and social media so that your brand is always on your customers minds.

And don’t forget, a catch up email or a friendly phone call can go a long way!

– See more at: {CCM:BASE_URL}/about/blog/general/simple-exercises-in-keeping-loyal-customers/#sthash.fZVO7ezC.dpuf

Over the years, Zyber has helped hundreds of businesses get online with great websites and online tools. Retaining strong relationships with these clients means that we have kept their loyalty and repeated business.

We know how important it is for you to keep your followers loyal and loving you. So here is a short guide on how you can do just that – while getting the attention of new customers along the way.

 

Understand Your Clients

First of all, get to know the businesses you work with. Take interest in your audience and make sure to brew their cup of tea. Be knowledgeable about their social presence, and what kind of websites they like to help serve them an appropriate product. Understand the demographic of your clients and ensure that your business is available to them, when they have relevant questions or are looking for your service.

 

Appreciate What They Have To Say

It’s a fact that everyone wants to feel appreciated. Treat clients like they are one-in-a-million, because they are!

The best way to do this is to create dialogue that gives you the opportunity to get to know your followers better (as above). Understand where your cusomer is as a business, and where they want to be. Then deliver them value by directing your services in a manner that will help them achieve their goals.

Make sure that you speak to your clients about the things that matter to them. Having a strong social relationship with clients will in turn help gain their loyalty. Make conversations a two-way street – if you take the time to listen, your clients will be more receptive to listen when you want to speak about your business.

 

Give Them A Reason To Make A Commitment To Your Business

If your goal here is to establish a long term customer relationship, then your outstanding service should extend beyond your initial meeting.

Build up trust and value by repeatedly showing your clients your ability to deliver.

Ensure you set expectations with clients to minimise any scope
related dissapointments.

Be upfront with what you can do for your clients – they will always appreciate
your honesty.

Be proactive and constantly improving, any recommendations should be made with
their businesses success in mind.

 

Keep the Spark Alive

The only way that you can do this is to keep trying to impress your audience. Demonstrate the value of their ongoing commitment to your brand. Keep clients in the loop of any opportunities that arise which could be useful to them. Use regular communication channels like newsletters and social media so that your brand is always on your customers minds.

And don’t forget, a catch up email or a friendly phone call can go a long way!

Written.

by Joe Coles
August 6, 2014

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