The Zyber team of Shopify experts are always looking for the best apps to work with in order to optimise the merchant experience and in turn drive sales and revenue. That’s why, when we discovered Gorgias we knew it was an absolute must-have solution for anyone with an eCommerce store. Over the last few weeks we’ve been in touch with Jackie Yap having her showcase Gorgias to our team and clients, and she’s already one of our favourite people – that’s why we had to have her on the podcast.
Key topics in this episode;
Gorgias is a leading eCommerce helpdesk where businesses can manage all their customer communication channels in one platform – email, social media, live chat, reviews, and more, and automate up to 30% of commonly asked questions for increased productivity. Using machine-learning functionality takes the pressure off support and marketing teams and gives them the tools to manage a large number of inquiries at scale.
Gorgias works with over 4,5000 eCommerce brands that include Steve Madden, KOOKAI, Merrell, Fjall Raven, Honey Birdette, Oatley, Timbuk2, and have a deep integration with Shopify, BigCommerce, and Magento where you can view customer information, automate responses, and segment leads through our platform to drive customer engagement, conversion, and retention.
Developed with Automation and Monetisation at its core, Gorgias builds your brand with each customer interaction. Empower your team to drive cross-sell and upsell opportunities across your customer communication channels.
On any other helpdesk? No worries. They’ll buy your contract out.